Privacy Policy

Effective Date: 14 August 2025

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At Khadija Luxe (“we,” “us,” “our”), we recognize the importance of your privacy. This policy outlines how we collect, use, share, and protect your personal information in line with applicable UAE data protection regulations.

1. Information We Collect

• Information you provide directly: Including name, contact information, billing/shipping address, payment details, and correspondence via customer support or surveys.

• Information collected automatically: Such as device type, browser details, IP address, location data, usage analytics, and diagnostic information.

2. Purpose of Data Processing

• Service delivery: Managing orders, processing payments, and improving website functionality.

• Communication: Informing you about updates, offers, and responding to inquiries (with your consent for marketing).

• Security: Preventing fraud, ensuring safe platform usage, and monitoring account activity.

• Personalization: Tailoring your experience and tracking promotional effectiveness (where consent exists).

You may withdraw your consent for marketing at any time by contacting us.

3. Use of Cookies

Cookies and similar tools help personalize content, analyze performance, and enhance security. You can manage preferences through your browser settings.

4. Data Sharing

We may share your information with:

• Service providers (e.g., shipping services, payment gateways).

• Affiliates in case of business transitions (e.g., merger or acquisition).

• Authorities if required by law or to protect our legal rights.

We do not sell personal data to third parties for marketing without your explicit consent.

5. Your Rights

You have the right to:

• Access, correct, or delete your data.

• Restrict or object to processing.

• Receive your data in a standard, portable format.

• File a complaint with relevant UAE authorities.

Requests can be submitted to: khadijaluxe32@gmail.com We aim to respond within 30 days.

6. Data Security & Retention

We implement technical and organizational measures to secure your data. It’s retained only as necessary for legal or operational purposes.

7. Third-Party Links

We may link to external sites; we are not responsible for their privacy practices. Please review their policies before use.

8. Policy Updates

We may update our Privacy Policy occasionally. Changes will be posted here with an updated date.

 

Return & Refund Policy

Effective Date: 14 August 2025

Ensuring your satisfaction is our priority at Khadija Luxe. Please review the following policy, aligned with UAE consumer protection standards.

1. Order Cancellation

• Orders may be cancelled before shipment for a full refund.

• Once dispatched, orders cannot be cancelled.

2. Returns

• Eligible within 14 calendar days of delivery.

• Items must be unused, in original condition and packaging, with proof of purchase.

• Contact customer service for return instructions and address.

3. Exceptions

• Personalized or custom products are not eligible for return or refund.

4. Return Shipping

• If due to your change of mind, return shipping is your responsibility.

• If we are at fault (e.g., wrong or defective item), we will cover return shipping costs.

5. Refund Processing

• Upon receipt and inspection, you will be notified of refund approval.

• Approved refunds will be processed within 5–10 business days via your original payment method.

6. Delayed Refunds

If your refund is delayed:

1. Check your bank or card statement.

2. Contact your bank or card issuer—processing may take time.

3. Still not received? Contact us at khadijaluxe32@gmail.com for assistance.

 

Shipping Information

We offer reliable shipping across the UAE.

• Processing Time: 1–2 business days

• Standard Shipping: 1–3 business days

• Same-Day Delivery: Available in selected UAE locations for an additional fee

Our goal is to ensure prompt and safe delivery of your purchases.